Quality Wines at Affordable Prices

About Us This web site is owned and operated by York Wines who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
York Wines
Wellington House Sheriff Hutton York YO60 6QY United Kingdom
Phone: 01347 878716
Fax: 01347 878546
Email: enquiries@yorkwines.co.uk
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We will not sell to anyone who is not 18 years of age or over, as the law requires.
By placing an order you confirm that you are at least 18 years old.
If you are buying a product/s as a gift - the recipient must also be over 18 years old.
Shipping And Handling We offer free next working day delivery to most UK mainland addresses for 12 bottles & above. Pricing for less than 12 bottles is listed on the Deliveries page on our website.

Deliveries to the Scottish Highlands, Northern Ireland, offshore mainland UK and International subject to a Surcharge.

Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full. The courier must be informed of breakages or shortages at the time of delivery. We will not accept any claims for breakages or shortages unless they are stated on the couriers documentation. We must have confirmation of these breakages or shortages within 7 days of delivery.
Delivery Schedule Orders placed before 12 noon should expect next working day delivery. Orders placed on Friday before 12 noon should be delivered on Monday. Orders placed on Friday after 12 noon should be delivered on Tuesday. Delivery times may be affected if there are stock availability problems or other unforeseen circumstances.

Please give clear instructions if you are likely to be out, such as leave with neighbour, leave in porch etc. If the wine is a gift please notify the recipient and pass on to us their delivery instructions. For any re-deliveries you will be responsible for the additional charges. 

If our courier attempts delivery at the delivery address, specified in the order, or as a fall-back attempts delivery with a neighbour but cannot deliver the products, the courier will retain the products and will leave a calling card with a Customer Services telephone number for you to call in order to arrange re-delivery. Please note that the courier company can only arrange a specific re-delivery date, and cannot arrange a specific time.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee Please note that we try to maintain our Vintages as described in our Catalogue but cannot guarantee that the vintage you receive will be the same as descibed as stock changes rapidly. If you require a specific vintage please telephone & check availability.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01347 878716 (International +44 01347 878716) or fax us on 01347 878546 or write to us at Wellington House Sheriff Hutton York YO60 6QY United Kingdom
Privacy Policy York Wines do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You may cancel your order at any time until seven days after the goods are received, but you will be liable for the initial delivery cost. You will be responsible for returning the products to us at your own cost.
The goods must arrive back at our Collection Depot unopened and undamaged. You can cancel your order by emailing our Customer Services on info@yorkwines.co.uk
You will then be sent an email with details of your RMA (Return Merchandise Authorisation) number and the returns address. The RMA number must be clearly displayed on your returned order. Orders returned without first obtaining an RMA number will not be accepted.
All credits will be issued within 30 days of the cancellation, provided the goods have been returned within that period.

York Wines. Wellington House, Sheriff Hutton, York, YO60 6QY. Tel: 01347 878716