This web site is owned and operated by York Wines who are completely
dedicated to your total satisfaction. If you have any suggestions or
comments or if you need to contact us, please email us using the link on
the store page or use the details below.|
Our Contact details:
Wellington House Sheriff Hutton York YO60 6QY United Kingdom
Phone: 01347 878716
Fax: 01347 878546
|Making A Purchase
Making a purchase could not be easier. Just browse our store, and add
any items that you wish to buy into the shopping cart. After you have
finished your selection, click on 'Checkout' and you will be asked for a
few details that we need to be able to complete the order.|
accept card payments. If you are shopping from North America or
anywhere else, place your order and your card company will convert the
transaction to US Dollars or your own currency.
We accept Visa
and MasterCard. We do not charge for any item until it is ready to ship.
Backordered items are not charged until they are shipped. If you do not
wish to pay online, you may send your card information via phone, fax
or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
confirmation of your order is received, this is to indicate that we
have received your order. It does not indicate that a contract exists
between us. We will indicate acceptance of your order, and hence a
contract between us, when we send you an invoice. We have included this
term to protect us in the case that a mistake has been made in pricing,
we have inadvertently under-priced goods, or we are no longer able to
supply a particular product for some reason. In the case of a change of
price, we will always contact you first to ensure that the price is
We will not sell to anyone who is not 18 years of age or over, as the law requires.
By placing an order you confirm that you are at least 18 years old.
If you are buying a product/s as a gift - the recipient must also be over 18 years old.
|Shipping And Handling
We offer free next working day delivery to most UK mainland addresses
for 12 bottles & above. Pricing for less than 12 bottles is listed
on the Deliveries page on our website.|
Deliveries to the Scottish Highlands, Northern Ireland, offshore mainland UK and International subject to a Surcharge.
receipt of your order, the order should be carefully inspected to make
sure that it is intact and in full. The courier must be informed of
breakages or shortages at the time of delivery. We will not accept any
claims for breakages or shortages unless they are stated on the couriers
documentation. We must have confirmation of these breakages or
shortages within 7 days of delivery.
Orders placed before 12 noon should expect next working day delivery. Orders placed on Friday before 12 noon should be delivered on Monday. Orders placed on Friday after 12 noon should be delivered on Tuesday. Delivery times may be affected if there are
stock availability problems or other unforeseen circumstances. |
Please give clear instructions if you are likely to be out, such as leave with neighbour, leave in porch etc. If the wine is a gift please notify the recipient and pass on to us their delivery instructions. For any re-deliveries you will be responsible for the additional charges.
our courier attempts delivery at the delivery address, specified in the
order, or as a fall-back attempts delivery with a neighbour but cannot
deliver the products, the courier will retain the products and will
leave a calling card with a Customer Services telephone number for you
to call in order to arrange re-delivery. Please note that the courier
company can only arrange a specific re-delivery date, and cannot arrange
a specific time.
If your item is not in stock, we will back order for you. You will
always be emailed with the option to cancel your order if you would
rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.|
|Credit Card Security
When the order is placed at our website, credit card numbers are
encrypted using 128 bit encryption. They are only decrypted after they
reach our computer. They are not held in clear text on any web site.|
Please note that we try to maintain our Vintages as described in our
Catalogue but cannot guarantee that the vintage you receive will be the
same as descibed as stock changes rapidly. If you require a specific
vintage please telephone & check availability.|
If you need to reach us, please email us using the link on the store
page, alternatively, you can call on 01347 878716 (International +44
01347 878716) or fax us on 01347 878546 or write to us at Wellington
House Sheriff Hutton York YO60 6QY United Kingdom|
York Wines do not disclose buyers' information to third parties other
than when order details are processed as part of the order fulfilment.
In this case, the third party will not disclose any of the details to
any other third party.|
Cookies are used on this shopping site to
keep track of the contents of your shopping cart, to store delivery
addresses if the address book is used and to store your details if you
select the 'Remember Me' Option. They are also used after you have
logged on as part of that process. You can turn off cookies within your
browser by going to 'Tools | Internet Options | Privacy' (in Internet
Explorer) and selecting to block cookies. If you turn off cookies, you
will be unable to place orders or benefit from the other features that
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
may cancel your order at any time until seven days after the goods are
received, but you will be liable for the initial delivery cost. You will
be responsible for returning the products to us at your own cost.
goods must arrive back at our Collection Depot unopened and undamaged.
You can cancel your order by emailing our Customer Services on
You will then be sent an email with details of
your RMA (Return Merchandise Authorisation) number and the returns
address. The RMA number must be clearly displayed on your returned
order. Orders returned without first obtaining an RMA number will not be
All credits will be issued within 30 days of the cancellation, provided the goods have been returned within that period.
York Wines. Wellington House, Sheriff Hutton, York, YO60 6QY. Tel: 01347 878716